Refund policy
Return Period
Customers in the United Kingdom have the right to cancel their purchase and return the product within 14 days of the delivery date, without providing a reason.
Scope and Purpose
This Return & Refund Policy applies to all purchases made through the Maison Noir Shop website.
Contact Information
For questions regarding returns and refunds, please contact our customer service team:
Address: Professor de Moorplein 356, 5037 DP Tilburg, The Netherlands
Return Instructions
Return Request
Please contact our customer service team at info@maisonnoirshop.com and include your order number and reason for return.
Return Authorization
After reviewing your request, you will receive detailed return instructions and, if applicable, a prepaid return label.
Packaging and Shipping
- • Securely pack the item in its original packaging with all labels and tags attached
- • Include the return form and any required documents or photos
- • Print and attach the return label provided by email
Return Costs
Defective Products
No cost to the customer if the product is incorrect, damaged during shipping, or defective.
Customer Preference (Change of Mind)
Return shipping costs are the customer's responsibility if the item does not fit, was ordered incorrectly, or is no longer wanted.
Specific Return & Refund Conditions
Change of Mind
You may return the product within 14 days of delivery, provided it is unused, undamaged, and in its original packaging.
Defective Goods
Contact customer service immediately. We will cover return costs and provide a replacement or refund.
Damaged Goods
Send clear photos of the damage within 48 hours of delivery. After review, return costs may be reimbursed.
Incorrect Product Received
We will cover return costs and arrange delivery of the correct product.
Product Not Received
We will investigate with the courier. If the package cannot be located, you will receive a full refund or replacement.
Order Cancellation Before Shipping
You may cancel your order before it has been shipped. If already shipped, please follow the return procedure.
Policy for Damaged or Defective Goods
Contact customer service within 48 hours and provide photos. After inspection, you will receive a replacement or full refund.
Policy for Non-Damaged Goods
If you change your mind, you may return unused and undamaged products in their original packaging within 14 days of delivery.
Deadlines
- Return Request & Shipment: Within 14 days of receiving your order
- Return Processing: Within 7 business days after receipt and inspection
- Refund Approval: Item must be unused and in original packaging
- Refund Time: Up to 7 business days after approval
- Refund Method: Original payment method
Exceptions to the Return Policy
The following items cannot be returned:
- • Personalized or custom-made products
- • Hygiene products (such as socks and underwear), unless unopened and unused
Return Address
Please send all returns to:
Company Name: Liu Changxing
Address: No. 2 freight elevator, west side of 3rd floor, upstairs, Yuantong Express, No. 409
City: Suxi, Yiwu Town
Postal Code: 310000
Province: Zhejiang
Country: China
Shipping Method and Costs
- Shipping Method: Royal Mail with Track & Trace
- Administrative Fees: €0
Legal Rights
This policy does not affect your statutory consumer rights under applicable law.
Questions?
Please visit our FAQ page or contact our customer service team.
Company Information
Company Name: Maison Noir
Address: Professor de Moorplein 356, 5037 DP Tilburg, The Netherlands
Contact Page:https://maisonnoirshop.com/pages/contact
Chamber of Commerce (KvK): 80618650
VAT Number: NL672691395B02
Customer Service Hours:
Monday to Friday: 09:00 – 18:00
Saturday: 10:00 - 16:00